Refund Policy

Last updated: March 10, 2025

We hope you had a great shopping experience and are satisfied with your product. If you encounter any quality issues, we offer a hassle-free return policy.

ORDER CANCELLATION

We typically process orders within 1-3 business days after the order is placed. You can cancel your order within 24 hours of placing it and before the product is shipped or produced.

• No Processing Fee: Cancellations during this time are free of charge.

• After 24 Hours: If your order is already being processed or shipped, cancellation will no longer be accepted.

RETURNS

We gladly accept product returns, ensuring customer satisfaction is our priority. Here's how our return process works:

Eligibility Criteria:

• Your item must be unused, in its original condition, and returned within 30 days of delivery.

• Please ensure it is in the original packaging.

• No returns are accepted after 30 days.

Documentation Required:

• To ensure a smooth return process, include the receipt or proof of purchase.

• Add the order number and the reason for return inside the package.

• Connect with our customer service to confirm the correct return address.

Evidence for Efficient Resolution:

To better understand and address your concerns, we request photos and videos as evidence.

• Our team will contact you via email within 3 business days to communicate the outcome of your return/refund request.

• Once approved, we'll provide you with the return address.

Return Shipment:

• Ship the item back to us through your local post office.

• For expedited processing, contact customer service with the tracking number of the returned package.

Return Address:
USA: 9500 Santa Fe Springs Rd, Santa Fe Springs, CA 90670, USA

EU: Western Industrial Zone, bul. "3-ti Mart" 44, 7000 Ruse, Bulgaria

Notes:

• We do not charge consumers for returns, and no product restocking fees apply.

• Please notify us in advance before sending a return; unauthorized returns will not be accepted.

• The address on the package is not an approved return address unless authorized by our customer service representative.

• We do not offer Freight Collect (FTC) services for returned packages.

Need assistance? If you need to return or exchange a product, reach out to us beforehand, and our dedicated service team will collaborate with you to find the best solution. Your satisfaction is our commitment.

RETURNABLE/EXCHANGEABLE ITEMS

We understand that circumstances may arise, and we're here to make the return or exchange process as seamless as possible. Eligible scenarios include:

• Unused Product: Items that are in their original condition and have not been used.

• Defective Item: Products with manufacturing defects or functional issues.

• Wrong Item Received: If you received an item different from what you ordered.

• Items Damaged in Transit: Products damaged during shipping or delivery.

• Lost or Missing Items: If your package is lost in transit or arrives with missing items.

Shipping Costs:

• For damaged, defective, or incorrectly shipped items, we cover the return shipping costs.

• In the case of lost items, we will either reship (if in stock) or refund.

• If the return is caused by the consumer, the consumer is responsible for the shipping fee, based on the express company chosen.

• If the return is due to our mistake (e.g., damaged or incorrect items), the consumer does not bear the shipping fee.